Position Title: PC/Network Technician Department: Academic Computing Reports To: Director of Information Technology
Position Summary
Chestnut Hill College is seeking a knowledgeable, dependable, and service-oriented PC/Network Technician to join its Information Technology team. This position provides technical support to faculty, staff, and students through the installation, configuration, maintenance, troubleshooting, and repair of computers, network connections, software, and related equipment.
The successful candidate will demonstrate strong problem-solving skills, sound judgment, and the ability to work independently while managing multiple priorities. This position requires a proactive approach to technical support, a commitment to excellent customer service, and the ability to collaborate effectively with members of the College community.
About Chestnut Hill College
Founded by the Sisters of Saint Joseph in 1924, Chestnut Hill College is an independent, Catholic institution rooted in a strong liberal arts tradition that fosters equality through holistic education. Distinguished by its strong mission, collegial environment, and dedication to personalized instruction through a small faculty-to-student ratio, the College promotes the spiritual, academic, social, ethical, and moral development of the whole person. Located in the charming Chestnut Hill neighborhood of Northwest Philadelphia, it serves a culturally diverse student body.
Essential Duties and Responsibilities
Install, configure, maintain, troubleshoot, and repair desktop computers, laptops, printers, peripherals, and related equipment.
Install, update, and troubleshoot Windows operating systems, software applications, hardware drivers, and system utilities.
Create, modify, and deactivate user accounts and manage appropriate access permissions in Microsoft Active Directory and Microsoft 365.
Install, configure, and troubleshoot network connections and related equipment, including connections within campus wiring closets.
Diagnose and resolve hardware, software, connectivity, and security-related issues, including viruses and malware.
Monitor and respond to helpdesk requests, voicemail, and email, prioritizing issues and providing timely, professional technical assistance.
Maintain accurate helpdesk records, document resolutions, and track outstanding service requests.
Provide technical assistance to faculty, staff, and students, including support for campus computer labs and classroom technology.
Assist with audiovisual equipment, video production, and technical support for campus events as needed.
Coordinate with vendors and external technical support providers to resolve equipment and software issues.
Assist with equipment inventory, organization, maintenance, and the coordination of student workers as appropriate.
Exercise sound independent judgment in troubleshooting technical issues, determining appropriate solutions, and escalating complex matters when necessary.
Perform other related duties as assigned.
Required Qualifications
Associate degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
Minimum of two years of experience in computer support, networking, or a related technical field.
Working knowledge of Microsoft Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.
Experience troubleshooting computer hardware, software, peripheral devices, and network connectivity.
Strong organizational, analytical, and problem-solving skills with attention to detail.
Ability to work independently, exercise sound judgment, take initiative, and manage competing priorities with minimal supervision.
Excellent interpersonal and communication skills, with a demonstrated commitment to responsive and professional customer service.
Ability to maintain confidentiality and handle sensitive institutional information appropriately.
Availability to work occasional evenings and weekends to support campus events, system maintenance, and other operational needs.
Demonstrated understanding of and commitment to the College’s Mission and Core Values, including a shared dedication to inclusive, mission-driven education that supports the development of the whole person.
Preferred Qualifications
CompTIA A+, Microsoft, or other relevant technical certifications.
Previous IT support experience in a higher education environment.
Familiarity with Windows Server, helpdesk ticketing systems, and audiovisual technology.
