Department: Undergraduate Admissions
Position Summary:
The Undergraduate Admissions Counselor serves as a key ambassador for the College, guiding prospective students and families through the admissions process with professionalism, enthusiasm, and care. This role focuses on building meaningful connections, sharing the value of the College’s academic and campus experience, and supporting students from initial inquiry through enrollment. The Counselor represents the institution at recruitment events, both in-person and virtually, and plays an active role in shaping a diverse and engaged incoming class. Success in this position requires strong communication, relationship-building, and problem-solving skills, as well as the ability to think strategically and manage a dynamic schedule that includes travel and participation in events during peak recruitment seasons.
About Chestnut Hill College
Founded by the Sisters of Saint Joseph in 1924, Chestnut Hill College is an independent, Catholic institution rooted in a strong liberal arts tradition that fosters equality through holistic education. Distinguished by its strong mission, collegial environment, and dedication to personalized instruction through a small faculty-to-student ratio, the College promotes the spiritual, academic, social, ethical, and moral development of the whole person. Located in the charming Chestnut Hill neighborhood of Northwest Philadelphia, CHC serves a culturally diverse student body.
Duties & Responsibilities:
- Manage all activities related to prospective students, applicants, school districts,
- and colleges from a specific territory/population
- Attend regional and national college fairs (virtual where applicable)
- Report on recruitment initiatives, including tracking of inquiries, applications,
- follow-up contacts, campus visits, etc. that allow for the analysis of enrollment
- strategies
- Conduct engagement via telephone, email, written, and personal contact with
- prospective students, families, and school personnel
- Conduct file review and information sessions for all populations.
- Provide campus tours when needed.
- Promptly respond to phone calls, emails and inquiries
- Conduct weekly call campaigns and meet high-volume weekly call goals
- Manage application flow. Evaluate admissions applications and make admission
- decisions or recommendations in a timely fashion.
- Assist the financial aid office by providing support during peak times.
- Work closely with other campus offices to provide information students need to
- convert acceptances to enrollments
- Assist with the planning of enrollment related events such as Open House,
- Admitted Student Days, Group Tours, etc.
- Extensive travel is required for in-person recruitment to targeted schools, colleges
- and events in assigned regions to provide presentations to students and parents,
- including evening and weekend programs.,
- Frequent evening and weekend availability are required. Peak travel seasons: fall
- and spring.
- Coordinate special projects as assigned
- Other duties as assigned
Knowledge, Skills, and Abilities:
- Bachelor’s degree from an accredited college/university.
- Prior customer service experience
- Excellent oral and written communication abilities.
- Engage positively and professionally with diverse groups, fostering strong
- relationships with prospective students, families, colleagues, and stakeholders.
- Effectively sell the institution’s value amid higher education difficulties.
- Proven ability to prioritize multiple tasks, manage deadlines, and stay organized
- while balancing travel and recruitment duties.
- Comfortable presenting to large audiences both in-person and virtually.
- Handle sensitive information with discretion.
- Meet recruitment targets and deadlines while performing duties off campus
- (traveling to recruitment events).
- Strong critical thinking, creativity, and strategic decision-making skills
- demonstrated through effectively identifying and resolving challenges.
- Must possess a valid driver’s license, reliable transportation, and car insurance.
