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Click here for the Virtual Guide to the Fall 2020 Semester and for information about CARES Funding. 

FAQs for Online Coursework and Resources

FAQs for Online Coursework and Resources

Frequently Asked Questions for Students General Questions Are there confirmed cases of COVID-19 on campus? At this time, there are no known presumptive or confirmed cases of COVID-19 at Chestnut Hill College. The decision to suspend normal operations and switch to alternative course delivery is being made out of an abundance of caution. The health and safety of our students, faculty, staff, and all persons affiliated with the College are paramount. We continue to monitor guidance from the Philadelphia Health Department, Centers for Disease Control and Prevention (CDC), and colleagues at local institutions who are grappling with the same unprecedented challenges. What do I do if I have left campus and get sick? You should contact your primary care physician for instructions. If you do not have a primary care physician, and are experiencing mild symptoms, you should call an urgent care or emergency room for instructions. If you are experiencing worsening or life threatening symptoms call 911. If you are tested and confirmed positive for COVID-19, please contact Deirdre Horan, Director of Student Health Services, at horand@chc.edu. Academic and Career Support How will I access the Logue Library? While the Logue Library building will remain closed in order to support efforts of social distancing, the library is accessible online. Please visit library.chc.edu for access to online resources, including virtual connections to librarians. I want to register for classes but my account says it is on hold, what do I do? If myCHC indicates that you have a financial or a business hold, you must contact Student Accounts at accounts@chc.edu to find out what you need to do in order to lift the hold. If campus is closed, how do I get in touch with faculty and staff? The best way to contact most people will be via e-mail. Please use their @chc.edu email address. Offices also have plans in place to check voicemail remotely. If you call an office, please listen carefully to their out of office voicemail as it may give instructions on the best way to reach them during this time. When will in person classes resume? We hope to resume in person classes on Tuesday, April 14th. This date is subject to change based on evolving guidance from the Philadelphia Department of Health and the CDC. We will make a decision by noon on Friday, April 3, 2020 in order to allow people time to make travel plans. Are internships and student teaching canceled? You should check with your internship site or school district for details related to your specific situation. For student teachers, the state of Pennsylvania has closed all schools for at least two weeks, but schools are offering online and alternative instruction for students. Please contact your cooperating teacher and Nancy Levitt (levittn@chc.edu) for specifics. Some internship placements may currently be offering work from home options. Please remain in contact with your placement site to see what options are available. If you are still having trouble and/or need assistance, please contact Ryan Murphy at murphyr@chc.edu. What if I need career help? Career Development is still available. Career Development will be happy to schedule meetings over the phone, Skype, or FaceTime. Please e-mail careerhelp@chc.edu. Additional information directly from Career Development will be forthcoming. Career Development is also on Handshake. Please click here if you do not already have a Handshake account: https://www.chc.edu/career-development/resources-job-search. What if I cannot return to campus if/when in person classes resume? We understand that travel restrictions and other extenuating circumstances may prevent some students from returning to campus. If you are unable to return to campus when in-person classes resume, we will do everything in our capacity to support you completing your courses remotely. How is course registration for the summer and fall going to happen when the campus is closed? Course registration for SUS and SGS began Monday, March 16. SCPS Summer registration begins on March 23rd. You can register for courses online through the Portal (myCHC). If myCHC indicates that you have a financial or a business hold, you must contact Student Accounts at accounts@chc.edu to find out what you need to do in order to lift the hold. If you are unsure of how to register, your faculty or staff advisor can help you with the process. I don’t have a computer or internet access at home. How will I complete my courses online? We know that working away from campus may be a challenge for some students. You should send a message to your professors and advisors and share your concerns, and they will respond with some proposed solutions or reach out to their Dean’s Offices to let them know. Your professors will help you create a plan to continue your learning in your courses. I am struggling in one or more of my courses and I normally rely on the Math Center, Writing Center, or Disability Resource Center. What can I do now? These Centers have established plans to help you while you are a virtual Griffin. Please contact them as you normally would for setting up an appointment and they will get back to you with next steps. Student Life and Athletics When can I move back into my residence hall space? We hope to re-open the residence halls on Sunday, April 12th in order to allow students time to adjust before resuming in person classes on Tuesday, April 14th. These dates are subject to change based on evolving guidance from the Philadelphia Department of Health and the CDC. We will make a decision by noon on Friday, April 3, 2020 in order to allow people time to make travel plans. How do I reach the Counseling Center? To contact the Counseling Center, please email Dr. Sheila Kennedy at kennedys@chc.edu. Please give your name, phone number, and days of the week and times she can reach you. Dr. Kennedy will contact you at one of those times. If you are having a mental health emergency, call 911 or go to your nearest hospital emergency room. The national Suicide Prevention Hotline can be reached at 1-800-273-8255; you can also reach the Crisis Text Line by texting HELLO to 741741. The Suicide Prevention Hotline and Crisis Text Line are free, confidential, and available 24/7. Can I pick up my mail or packages in the mailroom? At this time we are asking students not to visit campus. Please make sure that when ordering items online that you are selecting your home address rather than your school address. Please also inform relatives, friends, organizations, magazines, and businesses that your address has temporarily changed. Is the shuttle running? No, the shuttle has been canceled through April 12th. Are athletic competitions canceled? Yes. The Central Atlantic Collegiate Conference (CACC) announced that athletic competitions have been canceled for the remainder of the academic year. The NCAA has granted relief for an additional season of eligibility to student athletes who participate in Spring sports. Additional details will be forthcoming from the NCAA and the CHC athletic department. Are all on campus College events canceled until April 14th? Yes, in order to support social distancing, all College events have been canceled through April 14th. How can I stay engaged on social media while the College is operating remotely? The College and several offices operate social media accounts and will be using these platforms to stay engaged with students while we are not physically together. If you don’t already, consider following: Chestnut Hill College Facebook: ChestnutHillCollege Instagram: ChestnutHillCollege Twitter: @ChestnutHill YouTube: youtube.com/user/75acresofawesome Career Development Facebook: Chc CareerDevelopment Instagram: chccareer_development Twitter: @CHCCareerDev LinkedIn: https://www.linkedin.com/groups/4655629 Student Activities Facebook: Chc StudentActivities Instagram: chcactivities Twitter: @CHCACTIVITIES Counseling Center Facebook: Chestnut Hill College Counseling Center Instagram: chcmindmatters Twitter: @CHCmindmatters Campus Ministry Facebook: chccampusministry Instagram: chccampusministry Residence Life Instagram: chc_res_life Griffin Athletics Facebook: griffinathletics Instagram: chcathletics Twitter: @CHCAthletics Logue Library Facebook: loguelibrarychc Instagram: loguelibrarychc Twitter: @LogueLibrary Alumni Office Facebook: chcalumni Instagram: chcalumni Twitter: @CHCAlumni Is the SEPCHE Honors Conference canceled? Yes, The Southeastern Pennsylvania Consortium for Higher Education (SEPCHE) has canceled this year’s SEPCHE Honors Conference originally scheduled for Saturday, March 28. Commencement and End of Year Events Will Commencement and other end of the year celebrations be held? We recognize that this time is stressful for our entire community, but especially so for our graduating students. We want to honor the hard work of our graduating students and celebrate the important contributions they have made to CHC. We will do everything in our power to hold Commencement and related celebrations (i.e. Grad Finale, Senior Dinner, Senior Send-Off, SCPS Reception, Baccalaureate Mass). However, recommendations emerging form public health organizations are calling large gatherings like these into question for an indefinite period. No decisions have been made at this time and we will continue to closely monitor the situation and communicate directly with our graduating students.

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