Skip to content Skip to navigation

Student Financial Services Representative

Student Financial Services Representative


To provide administrative and support services to the Financial Aid and Billing staff and to provide information and guidance to the student population in order to ensure effective and efficient operations in the Financial Aid Office which is part of Student Financial Services.  This position reports to the Executive Director, Student Financial Services and Financial Aid Director.

  • Bachelor’s degree preferred or the equivalent combination of education and experience in a Financial Aid setting
  • 1 to 3 years of experience working in a fast-paced office setting or in a customer service setting
  • A general knowledge of student financial aid regulations preferred
  • Excellent customer relations and listening skills; ability to exercise tact and discretion
  • Demonstrated problem solving skills
  • Excellent interpersonal skills;
  • Effective written communication skills;
  • Demonstrated time management, organizational, and planning skills
  • Use resources effectively and appropriately to avoid and resolve potential issues.
  • Demonstrated experience delivering accurate and courteous service in a fast-paced and demanding environment.
  • Ability to clearly and respectfully communicate with students, families, and university constituents through a variety of media.
  • Must be flexible, a team-player, have cultural sensitivity, and demonstrate initiative.
  • Ability to manage multiple priorities in a fast-paced and time sensitive environment and the ability to adapt to changing and competing priorities.
  • Ability to work within the scope of Title IV and FERPA regulations.
  • Proficiency with all Microsoft Office Suite software as well as knowledge of Powerfaids/Jenzabar
  • Ability to educate students and families on their financial and registration records inquiries.
  • Must be a self-starter with a great degree of internal motivation.
  • Ability to work independently and efficiently 
  • Assist and support the Financial Aid Team with communicating with the students and completing the students’ financial aid files;
    • Monitor finaid e-mail daily (review and answer or escalate as needed)
    • Monitor voicemails an d return any voicemails
  • Provide administrative support to the Financial Aid office such as:
    • Type correspondence, reports and other documents
    • Maintain office files
    • Take minutes at meetings
    • Office Supply ordering
    • Mail Distribution, fax distribution
  • Provide receptionist services in Student Financial Services such as:
    • Greet and assist visitors, students and their families in the office,
    • Answer main phone line,
    • Direct calls and respond to inquiries
  • Review and maintain student financial aid files including:
    • Keep track of missing documents and materials in the students’ files,
    • Contact students to obtain missing documents and materials
    • Create files for new students
  • Facilitate mass mailings and mass e-mail communications
  • Work closely with the student billing department regarding student’s statements, refunds, and balances;
  • Provide on demand information to students such as
    • Copies of billing statements
    • Copies of financial aid correspondence
  • Manage Federal Work Study Program
    • Track timesheets and hours, submit to H/R
    • Solicit positions from potential supervisors
    • Design all program manuals, forms, and processes
    • Reconcile monthly with H/R
    • Facilitate work study communication and monitoring of eligibility
  • Import/Export Ed Connect Files
  • Complete daily external update
  • Run anticipated aid daily
  • Other duties as assigned. 
Contact Information: 

Interested candidates should submit resume and cover letter to Sharon Dougherty, Director of Human Resources at  No phone calls or email inquiries, please.

Chestnut Hill College is an equal opportunity employer