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Student Billing Representative

Student Billing Representative

Purpose: 

To provide friendly, professional service to students with financial issues relating to their student accounts/bills.

Requirements: 
  • A Bachelor’s Degree is preferred
  • Two or more years of general office experience
  • Customer service experience and the ability to communicate effectively with a diverse student population
  • Ability to navigate in-house Accounts Receivable software
  • Strong PC experience including data entry and Microsoft Office
  • A team based work ethic and a customer service focus
  • Must be organized, detail-oriented and able to multitask
Responsibilities: 
  • Respond to in-person, phone and e-mail inquiries regarding students’ account issues
  • Share the responsibility with others in the office of answering multi-line telephone, taking messages and responding to calls in a timely manner.
  • Counsel students regarding payment arrangements
  • Escalate unresolved issues to the Student Accounts Manager
  • Accept payments from students and issue receipts
  • Maintain monthly receipts log
  • Assist with mailing student account statements
  • Share Student Refund processing responsibilities with other office staff
  • Assist with billing adjustments to students’ accounts
  • Create on demand invoices for third party payers and students
  • Assist with placing accounts with Collection Agencies
  • Assist with entering and posting Stafford Loans
  • Establish and maintain student files
  • Work evening hours, as required, to provide coverage for the Student Accounts Office
  • Other duties as assigned
Contact Information: 

Interested candidates may send a cover letter and resume to Kathleen Spigelmyer, Assistant to the President and General Counsel, at SpigelmyerK@chc.edu.

Chestnut Hill College is an equal opportunity employer