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Student Accounts Representative

Student Accounts Representative

Purpose: 

To provide friendly, professional service to students with financial issues relating to their student accounts.

Requirements: 
  • A Bachelor’s Degree is preferred
  • Two or more years of general office experience
  • Customer service experience and the ability to communicate effectively with a diverse student population
  • Ability to navigate in-house Accounts Receivable software
  • Strong PC experience including data entry and Microsoft Office
  • A team based work ethic and a customer service focus
  • Must be organized, detail-oriented and able to multitask
Responsibilities: 
  • Respond to in-person, phone and email inquiries regarding students’ account issues
  • Share the responsibility with others in the office of answering multi-line telephone, taking messages and responding to calls in a timely manner.
  • Counsel students regarding payment arrangements
  • Escalate unresolved issues to the Student Accounts Manager
  • Accept payments from students and issue receipts
  • Maintain monthly receipts log
  • Assist with mailing student account statements
  • Share Student Refund processing responsibilities with other office staff
  • Assist with billing adjustments to student accounts
  • Create on demand invoices for third party payers and students
  • Assist with placing accounts with Collection Agencies
  • Assist with entering and posting Direct Loans
  • Establish and maintain student files
  • Work evening hours, as required, to provide coverage for the Student Accounts Office
  • Other duties as assigned
Contact Information: 

Interested candidates should send a cover letter, resume to Jobs@chc.edu.  No phone calls please.

Chestnut Hill College is an employer committed to a culture of diversity and inclusion as a core value.  In an effort to support our diverse student community, we embrace equal access and welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups underrepresented in higher education.  We are committed to increasing the diversity of the college community and the curriculum.

Chestnut Hill College is an equal opportunity employer