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Graduate Admissions Counselor

Graduate Admissions Counselor

Purpose: 

Responsible for a full-range of activities, virtual and in-person, for the recruitment, enrollment, and tracking of students for all degree and certificate programs in the School of Graduate Studies. This position is responsible for the development, implementation, and operation of all applicant and inquiry processing functions; using admissions CRM Slate for applicant processing and communication, admissions counseling of prospective students; attending face-to-face and virtual recruiting events and one-on-one prospect meetings; conduct virtual meetings and phone calls and attend in-person recruitment events. 

Requirements: 
  • Bachelor’s degree from an accredited college/university
  • Experience in college admissions and/or professional experience in sales, marketing or customer service environment is preferred
  • Proficiency using CRM (e.g., Slate, Salesforce, Target X or other) for admissions processes
  • Proficiency using ERP system (e.g., Jenzabar, Banner, PeopleSoft or other) for admissions and/or academic processes
  • Demonstrated proficiency in using Microsoft Office Suite
  • Proven attention to detail 
  • Outstanding oral and written communication skills; ability to present effectively to large audiences virtually or in-person upon hire; excellent organizational skills required
  • Ability to create and implement new initiatives for student recruitment across all programs with a focus on recruitment of online students
  • Ability to multi-task, consistently meet deadlines and handle information confidentially
  • Familiarity with social media platforms for assistance with creating messages to engage prospects
  • Ability to positively interact with diverse groups
  • Must exude a positive customer service-oriented attitude
  • Must be collegial and enthusiastic when working across departments to meet common goals
  • Self-starter and driven to complete all projects as assigned 
  • Understanding of Chestnut Hill College’s mission, vision, goals, and academic programs
  • Must possess a valid driver’s license, car, and car insurance and be available for occasional evening and weekend work
Responsibilities: 
  • Manage data entry and status tracking process of prospective students at all stages
  • Enter, update and process applications and inquiries in CRM Slate and ERP Jenzabar
  • Assist with activities related to the recruitment and enrollment of students for all programs and academic offerings in the School of Graduate Studies
  • Manage prospective student communication at all stages of the admissions process
  • Work closely with the Executive Director and Assistant Director of Admissions to develop and facilitate recruitment efforts with prospective students, employers of prospective students, undergraduate institutions, and other entities providing access to prospective students
  • Coordinate prospective student status communication including, but not limited to letters regarding application status, acceptance, rejection, and withdrawal
  • Act as a liaison to Program Directors, Department Chairs, and faculty to coordinate student meetings, interviews and on/off campus events
  • Maintain enrollment management reports to be used for analysis to determine effectiveness and efficiency of procedures and activities
  • Maintain frequent telephone, email, written and personal contact with prospective students, and school personnel
  • Assist in supervising graduate assistants and assigning projects and tasks
  • Interact with students, faculty, and staff in a collegial, courteous, and professional manner
  • Promptly respond to phone calls, email, and inquiries
  • Maintain supply of office products for Graduate Admissions Staff
  • Perform assigned other duties and projects, as assigned, in support of achieving institutional enrollment and retention goals.
Contact Information: 

Interested candidates should send a cover letter, resume to Jobs@chc.edu (Jobs@chc.edu).  No phone calls please.

 

Chestnut Hill College is an employer committed to a culture of diversity and inclusion as a core value.  In an effort to support our diverse student community, we embrace equal access and welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups underrepresented in higher education.  We are committed to increasing the diversity of the college community and the curriculum.

Chestnut Hill College is an equal opportunity employer