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Assistant Director of Financial Aid

Assistant Director of Financial Aid


The Assistant Director of Financial Aid is responsible for providing superior customer service to Chestnut Hill College students and families and to provide key operational support and leadership to the financial aid office.  The assistant director will work diligently to educate students and enforce college, state, and federal policies, while assisting in making the overall service experience as seamless as possible, particularly through the leveraging of systems.

Reporting to the Director of Financial Aid, this position will involve significant interaction and collaboration with student accounts, students, alumni, faculty, and other college constituents. The assistant director must be empathetic, have strong communication and problem solving skills, and be comfortable discussing highly-sensitive matters with students and families. The assistant director will work collaboratively within a unit devoted to superior student service, financial literacy, and the mission of the University.

The assistant director also is responsible for awarding all aspects of federal, state, and institutional financial aid and maintaining current knowledge of all Title IV regulations.  The assistant director will also be responsible for administration of the Pell program, Direct Loans, PHEAA and other State Grants, alternative loan program, discounts, other miscellaneous grants and scholarships, among other potential programs as needed.  This position will also take the lead on reporting and systems support in conjunction with the director.


Knowledge and Skills

  • Excellent customer relations and listening skills; ability to exercise tact and discretion
  • Demonstrated problem solving skills
  • Demonstrated time management, organizational, and planning skills
  • Use resources effectively and appropriately to avoid and resolve potential issues.
  • Demonstrated experience delivering accurate and courteous service in a fast-paced and demanding environment.
  • Ability to clearly and respectfully communicate with students, families, and university constituents through a variety of media.
  • Must be flexible, a team-player, have cultural sensitivity, and demonstrate initiative.
  • Ability to manage multiple priorities in a fast-paced and time sensitive environment and the ability to adapt to changing and competing priorities.
  • Ability to work within the scope of Title IV and FERPA regulations.
  • Knowledge of PHEAA and other PA state grant programs
  • Proficiency with all Microsoft Office Suite software as well as knowledge of Powerfaids/Jenzabar/Infomaker
  • Ability to educate students and families on their financial and registration records inquiries.
  • Must be a self-starter with a great degree of internal motivation.
  • Ability to work independently and efficiently


  • Bachelor’s degree
  • 3+ years of experience in a student financial aid office
  • Experience with PowerFaids
  • Experience working with complex regulations and policies
  • Must be in good standing in all Federal Title IV programs


  • Master’s Degree plus three to five years of related work experience
  • Experience with Jenzabar/Infomaker systems preferred
  • Experience administering PHEAA State Grant program

Essential Duties

  • Meet with students and families to analyze and assess needs relating to financial aid.  Work to bring concerns to closure and advise students of various implications of changes.
  • Attends College Events as needed, including admissions open houses, position will require occasional evening and weekend events
  • Awards and processes financial aid for a designated population, undergraduate, graduate, and accelerated students
  • Verifies students in designated population and otherwise audits and completes those files
  • Review special circumstances and SAP appeals to execute professional judgement and SAP probation decisions in accordance with Title IV regulations and school policies
  • Assist students and parents in completion of financial aid forms to include FAFSA and verification requirements.
  • Assist students and parents in the process of federal and educational loan applications
  • Administration of Pennsylvania State Grant programs
  • Certify alternative loans
  • Remain current with federal, state, and institutional financial aid regulations.
  • Maintain highly sensitive, confidential, accurate, academic and financial information on all student records in accordance with directives from FERPA guidelines.
  • Coordinate FA presence on web and financial aid forms, make any updates needed
  • Assist director with creation and maintenance of department reports including Powerfaids, Informaker, and Access reports
  • Other duties as assigned


Contact Information: 

Interested candidates should send a cover letter and resume to Jobs@chc.edu.  No phone calls please.

Chestnut Hill College is an employer committed to a culture of diversity and inclusion as a core value.  In an effort to support our diverse student community, we embrace equal access and welcome application from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups underrepresented in higher education.  We are committed to increasing the diversity of the college community and the curriculum.

Chestnut Hill College is an equal opportunity employer