Program Coordinators:  Barbara Hogan, Ph.D. and Elaine R. Green, Ed.D.  



The Master of Science (M.S.) degree in Administration of Human Services is designed for individuals seeking leadership roles as administrators/directors in the field of human services. Students who graduate from this program will have a solid grounding in the knowledge, values and skills appropriate for a broad range of human service organizations. The degree differs from a counseling degree in that students are prepared for the management of agencies rather than the delivery of therapeutic services to clients. This program especially encourages critical and creative thinking skills, which will enable the graduate to bring about positive change in organizations. The Master of Science degree in Administration of Human Services combines courses in management, public policy, and social issues to prepare adults for supervisory and leadership positions in health and human service organizations. With an emphasis on social change and diversity, this degree provides a comprehensive knowledge base of organizations, their philosophy and structure, and the specialized services that are provided. 



According to the U.S. Department of Labor’s Occupational Outlook Handbook, social and human services are projected to be among the fastest growing professions with excellent job opportunities in residential and community-based programs for individuals with advanced education and training.  



Chestnut Hill College is a member of the Council for Standards in Human Service Education (CSHSE), the only national organization providing standards for human service training. In addition to an administrative component, the M.S. program in Administration of Human Services is a broad-based, practitioner-oriented degree, which includes the following standards: an inter-disciplinary approach, skill development, and competency-based learning with an emphasis on self-understanding. 



Because of its accelerated format, the schedule for the master’s degree in Administration of Human Services has been adapted to the three-term schema (fall, spring, summer) of the School of Graduate Studies. 

Fall 1 and 2 = Fall Term        

Spring 1 and 2 = Spring Term 

Summer 1 and 2 = Summer Term 

Courses are scheduled in the evenings and on weekends to accommodate the needs of the adult student. Classes meet once each week or on Saturdays during each eight-week session.  



Fall 1              August 24 – October 17, 2009 

Fall 2              October 19– December 12, 2009 

Spring 1         January 4 – February 27, 2010 

Spring 2         March 1 – April 24, 2010 

Summer 1     April 26 – June 19, 2010 

Summer 2     June 21 – August 14, 2010 



The master’s degree in Administration of Human Services includes: 

9 core courses + 1 special project/internship = 30 credits 

3 electives = 9 credits 

TOTAL = 39 credits 

The sequence of course offerings is designed in a way that allows students to enroll in one core course and/or one elective each session. To have a solid foundation of management principles and skills early in their academic training, students entering the program are encouraged to register for GAHS 510-Organization Management in Human Services at the first available opportunity. Other core courses and electives may be taken in any order with the exception of GAHS 598-Professional Seminar and GAHS 599-Special Project/Internship, which are the culminating experiences of the program. 

Students taking one course each session should be able to complete the degree requirements in two years. Students who opt to take two courses in selected sessions may be able to complete the program in one and a half years. The maximum time frame to fulfill the degree requirements is six years. 


Core Courses 

GAHS      510               Organization Management in Human Services 

GAHS      520               Principles and Concepts in Human Resources 

GAHS      530               Leadership Development in Group Relations 

GAHS      540               Legal and Ethical Issues in Human Services 

GAHS      550               Public Policy 

GAHS      560               Principles of Finance 

GAHS      570               Human Diversity in Human Services 

GAHS      580               Assessment and Evaluation 

GAHS      598               Professional Seminar 

GAHS      599               Special Project/Internship 



GAHS      515               Community Development 

GAHS      518               Using Technological Resources in Human Services 

GAHS      525               Criminal Justice Systems 

GAHS      528               Working with Adults 

GAHS      535               Promoting Healthy Lifestyle Practices 

GAHS      545               Drug and Alcohol Problems 

GAHS      555               Eldercare Management 

GAHS      565               Family Services 

GAHS      585               Volunteer Administration 

GAHS      595               Working with Children and Youth 


Admissions Requirements 

Individuals who wish to obtain a master’s degree in Administration of Human Services will follow the current admissions process of the School of Graduate Studies. Non-matriculating students may take up to six (6) credits before being fully accepted into the program. NOTE: Non-matriculating students are not eligible for financial aid. 

In addition, each applicant must verify 300 hours of volunteer experience or one year of work-related experience in a human services setting and have successfully completed Introduction to Computer Applications or its equivalent prior to acceptance. 



Certificates of Professional Development provide college graduates with the opportunity to enhance their leadership skills and prepare for administrative roles in human service settings. Certificate programs are essentially a re-packaging of the master’s degree program and include a combination of required and elective courses. Each certificate requires the successful completion of four designated courses (12 credits). If a student in a certificate program decides to continue in the master’s degree program, credits will be applicable to the M.S. degree in Administration of Human Services.  

The certificate program is a separate component of the master’s degree program. [Students enrolled in the degree program will not be granted certificates upon completion of the designated courses]. 


Certificate Of Professional Development – Leadership Development (12 credits) 

GAHS      510               Organization Management in Human Services 

GAHS      520               Principles and Concepts in Human Resources 

GAHS      530               Leadership Development in Group Relations 

GAHS      570               Human Diversity in Human Services or 

GAHS      515               Community Development 

Certificate Of Professional Development – Adult And Aging Services (12 credits) 

GAHS      570               Human Diversity in Human Services 

GAHS      555               Eldercare Management 

GAHS      528               Working with Adults 

GAHS      535               Promoting Healthy Lifestyle Practices or 

GAHS      585               Volunteer Administration or 

GRSP      530               Psychology and Spirituality of Relationship 

Change of Status from Certificate to Degree Program 


Students in the certificate program, who wish to continue in the degree program, must notify the Program Coordinator and the Graduate Registrar in writing of their change of status from the certificate to the degree program. Credits in the certificate program will then be transferred to the degree program. 






The combined program provides an excellent opportunity for qualified Human Services majors in the School of Undergraduate Studies or the School of Continuing and Professional Studies to complete a MS degree in Administration of Human Services in the School of Graduate Studies. 

Students majoring in Human Services at ChestnutHill College are eligible to apply to the program once they have achieved senior status (completion of 90 credits).  Transfer students must take a minimum of 15 credits at ChestnutHill College and earn an overall 3.0 GPA in these courses.  Each student will be expected to complete the admissions requirements of the School of Graduate Studies and be provisionally accepted into the program before registering for any graduate courses.  (Formal acceptance will be granted upon receipt of a transcript verifying successful completion of the undergraduate degree program.) 


For more information, please contact Elaine R. Green, Ed.D. Dean of the School of Continuing and Professional Studies, 215.248.7172 or email 




GAHS 510 - Organization Management in Human Services        

3 credits 

This course provides a solid foundation of management principles and the skills needed to direct and manage human service organizations. Various management theories and styles will be examined. Competencies will be identified and skills assessment projects will provide opportunities to apply these competencies to realistic work situations. 

GAHS 520 - Principles and Concepts in Human Resources              

3 credits 

This course examines the key concepts of human resource administration including: workforce planning, performance measurement and appraisal, recruitment selection and retention, compensation administration, training and development, and employee relations. Critical issues in human resource policy development will be addressed, including the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and diversity. Students will learn the key components critical to an effective HR plan from an evaluation of current best practices. 

GAHS 530 - Leadership Development in Group Relations                                     

3 credits 

This course examines group process theory, research and literature in relation to the supervisory function in contemporary human service work environments. Its primary objective is to assist supervisory personnel in developing techniques and individual capacities in group process supervision and leadership skills. Procedures and techniques in both individual and group relationships and dynamics are studied. Class sessions present opportunities to apply concepts under study. 

GAHS 540 - Legal and Ethical Issues in Human Services                                      

3 credits 

This course provides an overview of the law related to human services and introduces the student to codes of professional ethics in the helping professions. Students will learn legal research methods and appellate case analysis. Ethical decision-making will be practiced using real and hypothetical issues and dilemmas related to client rights and needs and agency policies. 

GAHS 550 - Public Policy                                                                                           

3 credits 

This course has been designed to introduce students to the ethical, analytical and political aspects of public policy, the structure of policy design and the content and impact of major policies. Students will examine major public policy issues facing federal and state governments and will analyze the processes by which social policies are formed and implemented. Emphasis will be placed on the identification of contemporary social problems, the politicization of human services and the definition of policy and welfare recipients. Theoretical perspectives and contemporary social policy research will be applied to the study of public policy to assist students in policy development, analysis and advocacy efforts. 

GAHS 560 - Principles of Finance                                                                             

3 credits 

Provides an overview of financial management designed specifically for non-accounting professionals. Strategies used in budget preparation, implementation and control will be presented. Third-party reimbursement for services and fee schedule construction will be covered. The role of the “corporate” financial decision maker as well as the “individual” financial decision maker will be examined. 

GAHS 570 - Human Diversity in Human Services                                                   

3 credits 

This course will present an overview of past and contemporary human diversity issues to prepare students to provide cross-cultural human services. The course will explore the needs of various special populations and will evaluate the impact of racism, sexism, ageism, and discrimination against individuals with disabilities and the socio-economically disadvantaged. Opportunities will be provided for students to examine attitudes and social policy formation on the micro, mezzo and macro levels. 

GAHS 580 - Assessment and Evaluation                                                                  

3 credits 

Students will develop both theoretical and practical skills in research assessment and evaluation necessary for successful leadership in human service programs and agencies. Human service programs and agencies operate in an increasingly competitive environment seeking to protect existing funds and develop new funding resources, generate service expansion and provide a quality work environment to retain quality employees. To make complex policy decisions, which maintain program/agency viability and develop a competitive edge, the administrator must be well informed. As a result, the ability to assess and evaluate research is a necessary and critical skill. The objective of this course is to provide students with an overview of such assessment and evaluation skills. 

GAHS 598 - Professional Seminar                                                                             

3 credits 

The professional seminar is an opportunity to organize and integrate all aspects of the degree program in a culminating experience in preparation for the requirements of GAHS 599-Special Project/Internship. Human service theories and concepts will be applied to practical situations. Opportunities will be provided for practical-based research skill development. An overview of current issues and future trends in human service administration will prepare professionals to deal effectively with future challenges.  

GAHS 599 – Special Project                                                                                      

3 credits 

This course is designed for students completing the degree program who have prior work experience in a human service setting. Students are required to complete a pre-approved, original project that focuses on a specific problem within a human service setting or local community. The special project involves: identifying and investigating a problem or concern, completing an extensive literature review, addressing relevant policy issues and identifying “best practices” and other strategies and interventions that may be applicable. Because of the unique features of each project, students meet individually with the instructor throughout the session. 

GAHS 599 – Internship                                                                                               

3 credits 

A 120-hour fieldwork experience in a pre-approved setting that focuses on a particular area of study may be required. Interns are responsible for completing and submitting a resume, a learning agreement and an evaluation of the internship experience. Individuals who can provide verification of work in human service administration may waive the internship and complete a pre-approved special project. 



GAHS 515 - Community Development                                                                      

3 credits 

Integrating and networking of human services into community agendas will be the focus of this course. Human service professionals will learn how to make the public aware of available services through board participation, support groups, promotional campaigns, fund-raising efforts, and the writing of announcements, press releases and newsletters. Public policy and administration and community development theory will be linked with practice through readings, guest lectures and field experiences. Students will learn methods for promoting positive community partnerships and building multi-sector support in an increasingly competitive environment. 

GAHS 518 - Using Technological Resources in Human Services                         

3 credits 

An opportunity to explore information literacy and how technology can be integrated into the human service professions. Students will learn techniques to enhance their Internet searches, how to locate human service information and resources on the Web, how to evaluate Web sites and use this information in their research projects. This course will incorporate distance-learning techniques to allow students to practice and apply the skills they learn. 

GAHS 525 - Criminal Justice Systems                                                                     

3 credits 

With an interdisciplinary approach, human service professionals will gain an understanding of crime, criminal law, law enforcement, courts, corrections and juvenile justice. Human service professionals will learn how to interact with the criminal justice system as advocates for their clients and/or employees regarding protection from dangerous consumers. Case studies and field experiences will be used to demonstrate how the criminal justice system addresses the special needs of consumers with mental illnesses, addictions, developmental disabilities and abuse issues. 

GAHS 528 - Working with Adults                                                                              

3 credits 

As our aging population increases, more attention has been given to adult development and quality of life issues. This course will provide an overview of physical, cognitive and psychosocial development in adulthood. Students will become familiar with a variety of personal, family, health, work and relationship concerns that confront middle aged and older adults. Current controversies and treatment approaches will be reviewed and analyzed. Students will be encouraged to reflect on personal experiences as they relate to working with adults. 

GAHS 535 - Promoting Healthy Lifestyle Practices                                                

3 credits 

An examination of the relationship between health, attitudes and behavior in an effort to establish programs that promote healthy lifestyle practices. Students will analyze various studies that deal with exercise, nutrition, weight management, stress, drug and alcohol use and disease prevention. Individual and group projects will address the design and implementation of health promotion and wellness initiatives. 

GAHS 545 - Drug and Alcohol Problems                                                                  

3 credits 

Understanding drug and alcohol problems is explored through the study of current theories and models of abuse and addictions, the role of culture and the effects of drug and alcohol problems on the family. Therapeutic interventions and treatment considerations will be presented in order to educate the human service professional as to the role and services provided by therapists, counselors, support groups, and employee assistance programs. 

GAHS 555 - Eldercare Management                                                                          

3 credits 

To serve the increased number of older persons effectively, human service professionals need to be knowledgeable about the existing continuum of home and community services. Common health, legal, financial and housing issues facing older adults and their caregivers will be analyzed. Students will have the opportunity to review and analyze a variety of available aging resources. A case study approach will enable human service professionals to identify concerns and develop appropriate policies and programs to address the needs of a diverse aging population. 

GAHS 565 - Family Services                                                                                      

3 credits 

An introduction to the principles and practices used in agencies and organizations that provide specialized services in marriage and family therapy. An analysis of decision-making processes, conflict resolution, problem-solving and relationship building will assist students in developing the skills needed to work with individuals, groups and community organizations. A systems approach will be utilized to prepare students to apply human service methods to social planning, advocacy and case management activities. Specific family concerns such as problems with children, substance abuse, dysfunctional relationships and divorce will be addressed. 

GAHS 585 - Volunteer Administration  

3 credits 

Current projections suggest that human service agencies will engage one volunteer for every compensated employee within the next several years, due to competition for vital human resources and increased demand for community sensitive organizations. This course has been designed to prepare human service professionals for the challenges of managing an uncompensated work force within complex organizational structures. Special consideration also will be given to students who will have responsibility for coordinating corporate/employee volunteer service activities within public and non-profit organizations. Students will examine all aspects of program management and will gain an understanding of the essential components of productive volunteer service activities that address authentic organizational and community needs and support core business functions. 

GAHS 595 - Working with Children and Youth 

3 credits 

An overview of physical, cognitive and psychosocial development and the common psychological and social problems experienced during this developmental stage from a systems perspective. Dynamics of family, school and peer interactions, as well as current theories, research and treatment practices will be examined.