Student Financial Services Frequently Asked Questions


Tuition Refunds


If you are considering withdrawing please contact the Office of Student Financial Services immediately to determine what your financial standing will be if you withdraw.  


Full-time students who officially withdraw from classes at the College are eligible for refunds of tuition and room and board as indicated on the schedule below. For specific dates for each semester please see SUS Academic Calendar. Fees are non-refundable after the first day of classes. Students who withdraw from the College may also have to return a portion of the Federal Financial (Title IV) Aid they received. Students who receive federally funded financial aid will have their refunds determined according to the guidelines issued by the U.S. Department of Education. Part-time students who withdraw from an individual course after the add/drop date and full-time students who drop to part-time status by dropping or withdrawing from a course after the add/drop date will not be eligible for any refund. A $45.00 fee will be charged to a student's tuition account when withdrawing/dropping a course after the add/drop period.



 Prior to the first day of class:    100% Refund 
 Within the first calendar week:     80% Refund  
 Within the second calendar week:     60% Refund  
 Within the third calendar week:     40% Refund  
 Weeks thereafter:      No Refund  

Financial Aid Refund





 If you are due a refund from excess financial aid, refund checks are mailed out within14 days after the aid is transferred to your account. Each semester aid is transferred onto your account during the first week of classes. It is the policy of the College that refund checks are mailed to student's home addresses on file. Please visit the Registrar's Office to fill out a change of address form or submit your correct address in writing to the Registrar's office at They are located on the third floor of St. Joseph's Hall.  


Undergraduate Nelnet Monthly Payment Plan

Chestnut Hill College offers an interest free payment plan through Nelnet Business Solutions (NBS) for all students in the School of Undergraduate Studies. There is a $75.00 enrollment fee for the NBS payment plan. The $75 will be paid at the time of enrollment.  For the 2014-15 school year you may enroll in a 12 month, 11 month, 10 month or 9 month payment arrangement. If you opt to sign up you may do so directly on-line at: Nelnet Monthly Payment Plan.  (MPP)  All students may enroll for 2014-15 starting April 15.  


The enrollment schedule is as follows:   

  • 12 month:  Must enroll by May 16 - no down payment is required - 1st payment due May 20:  payments run May - April 
  • 11 month:  Must enroll by June 18 - no down payment is required - 1st payment due is June 20:  payments run June - April 
  • 10 month:  Must enroll by July 17- no down payment is required - 1st payment due is July 20:  payments run July - April 
  •  9 month:  Must enroll by Aug 6 - 10% down payment required at time of enrollment - 1st payment due is Aug 20:  payments run Aug - April 


Reasons why students should sign-up for Chestnut Hill College's MPP: 

  • Tuition payments are spread out over a monthly period, rather than one lump payment. 
  • No interest charges. 
  • Have the option of monthly payments conveniently debited from your bank account or charged to a credit card. 
  •  Easy online enrollment

Book Vouchers

Book vouchers are available to students who are expected to have a credit on their account after receiving Financial Aid. A Voucher can be issued for any amount up to the total excess of Financial Aid for the semester.  You may call, stop by the Office of Student Financial Services or login to your account on to find out if you have a credit, and then proceed to Office of Student Financial Services to obtain a Voucher.  At this time, a Student Financial Services Representative will issue you a formal book voucher and you will be permitted to pick up your books from the Chestnut Hill College Bookstore located on the ground floor of St. Josephs Hall.    


Business Hold 

Students with past due accounts are placed on business hold and are prevented from registering for future classes, receiving course grades, receiving copies of official or unofficial transcripts, or participating in graduation ceremonies until they have made payment to satisfy their accounts. A student may be dismissed from the College for continued delinquency of financial obligations. Students on business hold should contact the Office of Student Financial Services immediately to satisfy their remaining balance. A student may be placed on business hold at:
Beginning of Session – For failure to make payment in full or to make satisfactory arrangements to pay the semester‘s bill. 

During Session – For defaulted or late payment on terms arranged at the beginning of the session. Students in this category cannot register for the following session, receive grades or transcripts and may be prevented from taking tests, attending classes or graduating. Students should contact the Office of Student Financial Services immediately if they have not met their financial obligations as agreed upon at the beginning of the semester. 
Students will be removed from business hold when their bills are fully paid or addressed in a satisfactory manner, as agreed upon and approved by the Office of Student Financial Services.  


1098-T Form

1098-T forms are mailed to the home address on file by January 31st. If for any reason the form was not received please contact the Student Financial Services Office at 215-248-7116 or email one of our representatives . For further explanation of the information on the 1098-T please click here 


Payment of Bills 


Fall Tuition is Due  August 1 
Spring Tuition is Due  January 2 
Summer Tuition is Due  April 15 




Students may visit the Office of Student Financial Services, located on the first floor of St. Joseph Hall to make payment arrangements. We accept cash payments, checks, money orders, Visa, MasterCard, American Express, and Discover. Students may also make payment over the phone with a credit card or online via the portal. Checks can be mailed to the address below:  


Chestnut Hill College
PO Box 8500 #9986
Philadelphia, PA 19178-9986  


Online Billing Statement

 Your statement can be viewed by logging in to the portal and clicking “Student” and then “Course and Fee Statement.” This statement is the most up-to-date version of your account. 


Have Further Questions?

Please contact the Student Financial Services Office at 215-248-7116 or email one of our representatives