Student Accounts Frequently Asked Questions

• How can I obtain a copy of my transcript?
• Are there any Payment Plan options?
• Questions about your account statement?
• How can I obtain a receipt for reimbursement purposes?
• How do I make a payment?
• Are book vouchers available?
• How do I waive health insurance coverage?
• How do I file a claim with Bollinger?

Tuition Refunds 

Full-time students who officially withdraw from classes at the College are eligible for refunds of tuition and room and board as indicated on the schedule below. Fees, health insurance, and other charges are non-refundable after the first day of classes. Students who withdraw from the College may also have to return a portion of the Federal Financial (Title IV) Aid they received.  Students who receive federally funded financial aid will have their refunds determined according to the guidelines issued by the U.S. Department of Education.  

Part-time students who withdraw from an individual course after the add/drop date and full-time students who drop to part-time status by dropping or withdrawing from a course after the add/drop date will not be eligible for any refund.

A $40.00 fee will be charged to a student's tuition account when withdrawing/dropping a course after the add/drop period.

Prior to the first day of class:                             100% Refund 

Within the first calendar week:                           80% Refund 

Within the second calendar week:                     60% Refund 

Within the third calendar week:                          40% Refund 

Weeks thereafter:                                                  No Refund 

Financial Aid Refund 

If you are due a refund from excess financial aid, refund checks are mailed out approximately 14 business days after the aid is transferred to your account. It is the policy of the College that refund checks are mailed to student's home addresses on file. Please visit the Registrar's Office to fill out a change of address form or submit your correct address in writing to the Registrar's office at registrar@chc.edu. They are located on the third floor of St. Joseph's Hall.

Refunds are mailed out to students approximately 14 business days after financial aid is transferred to the student account.  If your account is currently on hold it is due to a balance. Either a payment in full or finalized financial aid will remove the hold. Your financial aid must be certified and complete for us to remove the hold. Please verify, with the Financial Aid Office, that all your paperwork has been received and is complete if you are curious to why you have a hold. 

Accelerated Students:  

Your financial aid is transferred to your account approximately 2 1/2 months after the start of each semester. Refunds are issued 14 business days from the semester's disbursement date as stated above.

• Fall semester disbursement is end of November
• Spring semester disbursement is end of March
• Summer semester disbursement is end of July   

Transcripts 

In the event of any outstanding financial obligations to the Student Accounts Office, the library, and/or Security, you will be notified that your transcript request is denied.

Instructions 

If you are on campus, stop by the Registrar's office (located on the third floor of St. Joseph's Hall) and fill out a Transcript Request form, print out the form and send in payment to the Registrar or give them a call at (215) 248-7005.

If you require a copy of your transcripts, the fee is $5.00. To view the transcript request form online, see transcript request form.

Account Statements
Your student account statement lists all tuition expenses and applicable fees in the "Charges" column, and any payments and financial aid awards (loans, scholarships, grants) in the "Credits" column.  In addition, the first itemized line shows any balance that has carried forward from the previous academic year.
 
Please note, Subsidized and Unsubsidized Direct Loans, as well as Parent Plus Loans, will be deducted from your balance due when the wire transfer or check is received by CHC.  This means that you may receive account statements that do not yet reflect all of your financial aid for the given semester. Please review your award letter to deduct any certified/approved financial aid from your statement balance.
 
*We will not deduct your student loans from your balance due until your loans are certified. We will not deduct any financial aid that is estimated.
 
Receipts
Receipts can be generated on Chestnut Hill College letterhead upon request.  Please email us at accounts@chc.edu, or call (215) 248-7116 to request an invoice, or a copy of your account statement.
 

Payment Plans 

Undergraduate Nelnet Monthly Payment Plan 

 
Chestnut Hill College offers an interest free payment plan through Nelnet Business Solutions (NBS).  For the 2012-13 school year you may enroll in a 12 month, 11 month, 10 month or 9 month payment arrangement. If you opt to sign up you may do so directly on-line at: Nelnet Monthly Payment Plan.  (MPP)  All new annual enrollees, who did not participate in 2011-12, may enroll for 2012-13 starting April 15.  For parents/students who did participate in 2011-12, you may enroll starting April 26. 

The enrollment schedule is as follows: 

• 12 month:  Must enroll by May 17 - no down payment is required - 1st payment due May 20:  payments run May - April
• 11 month:  Must enroll by June 18 - no down payment is required - 1st payment due is June 20:  payments run June - April
• 10 month:  Must enroll by July 18 - no down payment is required - 1st payment due is July 20:  payments run July - April
•  9 month:  Must enroll by Aug 7 - 10% down payment required at time of enrollment - 1st payment due is Aug 20:  payments run Aug - April
 
• There is a $65.00 enrollment fee for the NBS payment plan. The $65 will be paid at the time of enrollment.   The Nelnet Monthly Payment Plan is only available to students in the School of Undergraduate Studies at Chestnut Hill College. 

Students cannot enroll in the Nelnet Monthly Payment Plan at registration time with a balance and be permitted to register.  

Reasons why students should sign-up for Chestnut Hill College's MPP:

• Tuition payments are spread out over a monthly  period, rather than one lump payment.
• No interest charges.
• No need to take out additional loans.
• Have the option of monthly payments conveniently debited from your bank account or charged to a credit card.

Accelerated/Graduate Students Monthly Payment Plan 

Chestnut Hill College offers an in-house interest free monthly payment plan for Accelerated and Graduate students each semester. Students should contact the Student Accounts office to enroll. Your semester's balance is divided into three installments due the 15th of every month. There is a $65 enrollment fee due with the first payment.

A sample payment schedule would be...

• Fall semester:  August, September and October
• Spring semester:  December, January and February
• Summer semester:  April, May and June
 

Payments 

We accept personal checks, third party checks, cashiers checks, money orders, cash (exact amount), and Visa, MasterCard, American Express, and Discover.  We are able to process credit card payments over the telephone. You can also now make payments online via your My.CHC Portal under the Student tab.

Please note that we will not accept personal checks two weeks prior to graduation.  Instead, please pay by one of the other methods listed above. 

Book Vouchers
Book vouchers are available to students who currently have a credit on their account after receiving financial aid in excess of their total balance due.  You may call, stop by the Student Accounts office or go your chc portal to find out if you have a credit, and then proceed to our office to get a voucher.  At this time, a Student Accounts representative will issue you a formal book voucher; you will be permitted to pick up your books, and will be required to provide the Student Accounts office with your sales receipt, from the bookstore.

Accelerated students are not eligible for book vouchers at the start of each semester.

Please note, if the Student Accounts office does not receive your sales receipt and paperwork from the bookstore, you will be responsible for the total amount of your purchases.

Health Insurance 

It is mandatory for all Undergraduate students at CHC to have health insurance. 

Every Undergraduate student is automatically enrolled in and billed for the College's Student Health Insurance (Bollinger Plan) at the start of the Fall Semester.   The fee for 2011-12 is $325 which will automatically be charged to every full-time Undergraduate student account.  It is mandatory that every Undergraduate attending CHC have health insurance .  If you have other health insurance coverage, you may  waive out of the CHC Bollinger Plan.  In order to waive this coverage and remove the charge from your student account statement, please visit www.bollingerinsurance.com/chestnuthill.  The waiver must be completed by September 22, 2011. If the online waiver is not completed by the deadline, the insurance premium will remain on your account. Print the confirmation page for your records.  Undergraduate students starting mid-year (new or transfer students) will be sent information regarding enrollment but you may certainly visit the Student Accounts Office to inquire about enrollment into the CHC Bollinger Plan.  

For any further questions you may contact a Student Accounts representative, email us at accounts@chc.edu or call us at 215.248.7116