Complaint Processes

 
Chestnut Hill College is focused on fulfilling its mission of providing students with a holistic education in an inclusive Catholic Community marked by academic excellence, shared responsibility, personal and professional growth, service to one another and to the global community, and concern for the earth.
 
In so doing, Chestnut Hill College strives to provide the best student experience possible, and the highest level of service. In the event you have a serious complaint against the School of Continuing and Professional Studies (SCPS), we wish to make you aware of the appropriate processes to follow.

 

  • If it is a grade dispute, students should try to resolve the issue with their professor, the chairperson of the department, and then the Dean of the School of Continuing and Professional Studies, in that order. The Director of the ACCELERATED Degree Programs can assist students in this process. Please see the section in the SCPS catalog titled Grade Appeal for additional information.
     
  • If the concern has to do with financial aid or tuition and fees, you should go directly to the Financial Aid Office (215-248-7182 or finaid@chc.edu) or the Student Accounts Office (215-248-7116 or accounts@chc.edu).
     
  • If the concern involves the behavior of an individual student or professor, you should address this concern with that individual first. If this is not feasible, you may choose to discuss your concern confidentially with the Director of the ACCELERATED Degree Program or the Dean of the School of Continuing and Professional Studies.
     
  • For sexual harassment issues, please see the section titled Sexual Harassment Policy Statement in the SCPS catalog.
     
  • For complaints involving disability services, please contact the Director of the Student Learning Center (215-248-7013).

 
If you have taken these steps and the situation is not resolved, please contact the Dean of the School of Continuing and Professional Studies (215-248-7063 or chcacc@chc.edu) and if still not resolved the Vice President for Academic Affairs and Dean of the Faculty located on the third floor of St. Joseph Hall room 80B (215-248-7022).
 
 

In addition to the above procedures, the U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Many of the outside agencies will require that all institutional procedures be followed before the concern will be considered. Before contacting one of these agencies, Chestnut Hill College encourages you to inform the College of your complaints first.
Chestnut Hill College is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Chestnut Hill College’s current MSCHE Statement of Accreditation Status (SAS) please search the MSCHE website.
 
Complaint resolution contacts by state:
These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. Please click on your state to review the process should you have a complaint about Chestnut Hill College.
 

Alabama  Illinois  Montana  Rhode Island 
Alaska  Indiana  Nebraska  South Carolina 
Arizona  Iowa  Nevada  South Dakota 
Arkansas  Kansas  New Hampshire  Tennessee 
California  Kentucky  New Jersey  Texas 
Colorado  Louisiana  New Mexico  Utah 
Connecticut  Maine  New York  Vermont 
Delaware  Maryland  North Carolina  Virginia 
District of Columbia  Massachusetts  North Dakota  Washington 
Florida  Michigan  Ohio  West Virginia 
Georgia  Minnesota  Oklahoma  Wisconsin 
Hawaii  Mississippi  Oregon  Wyoming 
Idaho  Missouri  Pennsylvania